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Your data, handled with care

This page explains what we collect when you open an account, how we use it, and the choices you have over your records.

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CONTACT PATHS

How to reach us privately

Privacy requests should come through the same contact path you use for account help, so we can match your message to the right record.

Email us Send privacy requests, corrections, or account-data questions to our support inbox. We sort requests by account match, then reply with the next step we can take under local law.
Use the form Use the account form when you want us to trace a session, update a contact detail, or record a concern after verification. It helps us collect the timestamps we need.
Write formally For formal requests, write from the email on your account so we can match the record quickly. Add the issue, the date, and any attachment that helps us verify it.
CARE AND CONTROL

How we handle your records

We keep privacy handling narrow: only the data needed to run your account, confirm a request, or meet legal duties is kept in active use.

Data handling

We collect only what is needed to run your account, confirm identity when required, and keep transaction records aligned with local law. We do not use your details for unrelated purposes.

Cookies

Small browser files help us keep you signed in, remember language choices, and protect the session from repeated checks. You can clear them in your browser, though some pages may ask you to sign in again.

Account security

We use sign-in checks, device logs, and risk flags to spot suspicious access. If you notice unfamiliar activity, contact us at once so we can lock the session and review the record.

Retention

Records stay only as long as we need them for account service, dispute handling, tax or audit duties, and legal compliance. After that, we remove or anonymise them where the law allows.

Change requests

You may ask us to correct contact details, close access, or delete records that are no longer required. We will act after we verify the request and confirm what the law permits.

Contact path

Privacy requests are handled by the support route listed here. Include your account email, the issue, and any screenshots or timestamps that help us locate the record faster.

Common privacy questions for your account

These questions cover the points people ask most often about account data, access, correction, and retention. If your situation is different, write to us with the details tied to your account and we will tell you what we can do under the law. The answer may vary by state, record type, or verification result, so each request is checked on its own facts.

We collect account details you give us, device and browser markers, login logs, messages, and payment references needed to process activity. We do not keep more than we need for service, checks, and legal duties.

Cookies help us keep you signed in, remember basic settings, and protect the session from repeated checks. They do not tell us everything about you, but they do help us link a visit to your account.

Yes. Send a request from your registered contact address and we will tell you what we can share after verification. Some records may stay private if the law, security, or another person's data requires it.

We keep records only as long as they are needed for your account, dispute handling, audit duties, tax duties, or legal requests. After that, we remove, mask, or archive them where the law allows.

If your name, phone number, or email changes, write to us with the current and corrected details. We will update the record after verifying the request and confirming that the change is allowed.

Only staff who need them for reconciliation, verification, or support can access payment records, and only for the task at hand. We keep UPI, Paytm, and PhonePe trails separate from unrelated account use.

Use the contact route on your account page, include the issue, and add any screenshot or time stamp that helps us find it. We will reply through the same channel when possible.

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